Leading With Confidence
6 Week Virtual Management Course
Investing in Managers Pays Dividends!  


The main driver for employee retention is having a great boss. In fact, according to Gallup Management Research, 70% of an employee’s engagement is determined by their relationship with their direct supervisor.
Great managers produce higher employee engagement, productivity, retention, improved teamwork, and higher customer satisfaction.  Bad managers drive employees to quit.

When we train managers, everyone wins: our teams, residents/consumers and organizations!

Designed especially for managers working in aging services settingsLeading With Confidence offers clear, practical and engaging skill-building over 6 sessions. Click here to review all of the session information. 

Students will engage in exercises and demonstrations designed to grow their skills and confidence as leaders.  All students will be welcomed, challenged and affirmed.  Each session includes professionally designed handouts and resource materials. After attending all sessions, graduates will receive a Certificate of Completion.

Who Should Attend

This course is ideal for new managers, managers who’ve never received formal management training, and experienced managers who want to refine their skills.

Webinar Schedule

Leading With Confidence is offered via Zoom beginning on Thursday, May 30 and running most Thursdays through July 18, from 1:00pm - 2:30pm ET. (EXCEPT Thursday, July 4).


Del Gilbert is the founder of Accelerating Excellence. With a background in healthcare, he speaks, trains, and consults on building high-performance in people and organizations. His dynamic communication style is clear, practical, and engaging. He delivers nearly 100 keynotes, workshops, and presentations annually.

Del holds a Bachelor of Arts in Psychology and a Master of Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer.

Registration Information and Fees
$499 per LeadingAge Provider Member individual

Registration Cancellation Policy
LeadingAge Massachusetts must receive a written/email registration cancellation request by September 29, 2023 to guarantee a refund, minus a $15.00 non-refundable cancellation fee. Cancellations made after this date and non-attending registrants are responsible for the full registration fee. 


Thursday, May 30
Employee Engagement
How in increase team member commitment and enthusiasm.

Thursday, June 6
1:00 - 2:30pm
Employee Accountability
How to effectively address problem behaviors and attitudes.

Thursday, June 13
1:00 - 2:30pm
Conflict Resolution
How to mediate conflicts and successfully work through differences.

Thursday, June 20
1:00 - 2:30pm
Interviewing, Selecting, and Onboarding
How to get the right people on the bus.

Thursday, June 27
1:00 - 2:30pm
Leading the Way to Service Excellence
How to deliver a great customer experience.

Thursday, July 11
1:00 - 2:30pm
Emotional and Relational Intelligence
How to manage yourself and your relationships well

Thursday, July 18
1:00pm - 2:30pm
Personal Effectiveness and Replenishment
How to make the most of your time

Click here to learn more