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2019 Governance Program: The Psychology of Change and the Change-Hardy Board
Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA 01608
(508) 753-5700
Tuesday, November 19, 2019, 3:00 PM - 7:30 PM EDT
Category: Events

The Psychology of Change and the Change-Hardy Board
A workshop for Senior Leaders and Board Members

Tuesday, November 19, 2019, 3:00pm - 7:30pm
Hilton Garden Inn Hotel, Worcester, MA

Program Description:
CHANGE is a constant in today’s aging services sector. Yet many nonprofit Boards are reluctant to activate change within their ranks and direct it with their leadership.
Do certain Boards accept and/or drive change more easily than others? What are the characteristics of a “Change-Hardy Board?”
Following brief remarks by Keith Robertson, Managing Director at Ziegler, on mounting evidence that Boards must take more risks, business psychologist Dr. Everett Moitoza will lead a deep-dive into how your organization’s Board can open its “mind” and shift how it deals with change.


  • Learn how a combination of cultural assumptions, age, personality and brain chemistry affect a Board’s ability and willingness to effectively govern.
  • Complete and discuss an individualized Board Change-Hardy Inventory.
  • Learn how your organization can approach change with greater openness and leadership.

The presentations will be followed by a networking dinner.


  • LeadingAge Provider Member: $125 per person
  • LeadingAge Provider Board Member: $99 per person
  • Non-Member Provider: $200 per person

CEUs: 2.75 Nursing Home Administrator CEUs will be offered for this program. **LeadingAge Maine & New Hampshire has obtained approval for this educational offering by the National Continuing Education Review Services (NCERS) of the National Association of Long Term Care Administrators Board (NAB) for 2.75 participant hours. State licensure boards, however, have final authority on the acceptance of individual courses.

Speaker: Dr. Moitoza is a business psychologist who has consulted to hundreds of businesses across all industries. His focus is on interpersonal and organizational conflict and change management issues — especially those related to family businesses, partnerships and Boards of Directors. His opinions and solutions regarding business and performance issues are frequently sought and published by the business and news media.

Dr. Moitoza has a doctorate in psychology from Boston University, an MBA from Southern New Hampshire University, a master’s in behavioral sciences from Bridgewater University, and a bachelor’s in music from Berklee College of Music. He has taught graduate level courses at Harvard, Boston, Northeastern and Lesley Universities. At present he is conducting research on the experience and management of change in family businesses and partnerships.


Cancellation Policy
LeadingAge Massachusetts must receive a written/email registration cancellation request by November 12, 2019 to guarantee a refund, minus a $15.00 non-refundable cancellation fee. Cancellations made after this date and non-attending registrants are responsible for the full registration fee. If your organization is under a state survey the day of this event, a full refund will be issued to all attendees participating in the survey. Substitutions are encouraged for any attendee that is not able to attend.


Parking at the Major Taylor Municipal Garage (30 Major Taylor Blvd, Worcester, MA) will be validated at the front desk for this event. Please park in the spots designated for the Hilton Garden Inn.