Generously sponsored by LeadingAge MA Platinum Partner

Program Overview

The Academy is designed to help develop leadership skills of managers in the aging-services field. Participants actively explore best practices of leaders, analyze their own leadership, learning and problem solving styles and experience the synergies that result from high performing teams. In order to maximize learning opportunities, space is limited to a maximum of 24 participants.

Overall Program Goals

  • Understand personal leadership effectiveness
  • Build competency in leadership skills
  • Add value to the sponsoring organization

Welcome our new facilitator!

Mark Altman, Founder and Trainer, MindsetGo

In 2015, Mark Altman, started MindsetGo to help people become more confident and effective communicators. Mark has over two decades of experience speaking and training on interpersonal disciplines including organizational development, leadership, sales enablement, communication, emotional intelligence, and generational engagement. 

Prior to MindsetGo, he founded Mark Altman & Associates (MA&A) in 2001. He grew and transformed his vision into a business which was recognized by Inc. Magazine as one of the fastest growing privately held companies in the nation in 2010 and 2011. Mark sold the company and shortly thereafter, became a private investor and member of Launch­pad Investment Group in Boston.

His podcast ICommunicate focuses on communication, emotional intelligence, and motivation challenges in leadership, sales, and company culture. Mark is a native of Boston and enjoys spending time with his three active children. For the last 20 years, he has also been a passionate youth sports coach and a freelance sports reporter for the Associated Press (AP) covering home games for the Boston Red Sox, Celtics and Bruins.

MindsetGo empowers leaders, teams, and individuals to build the confidence, develop the skills and embrace the mindset to create lasting habit and behavior change. Our methodology to support people in becoming more confident and effective communicators is based on three communication components: Developing and using emotional, multi-generational, and conversational intelligence.

Connect with Mark on LinkedIn

Who Should Attend
Those sponsored for the program must be mid-level managers and above at a LeadingAge Massachusetts provider member organization with the potential and desire to make an impact on their organization. At least three years experience managing teams and/or projects is required.

Program Structure
This eight month program requires your commitment as an interactive participant in all sessions, plus preparation required for each session. Meetings are approximately every four weeks from October to May.

Work required in-between sessions is estimated to be 4-6 hours per month. As these programs build on one another, missing a session can impact your learning. Please prioritize your attendance to get the most value.

The application process typically opens in early summer, with applications due in August.

Program Schedule

Opening Session
This opening session will be an opportunity to meet the cohort and mentors and learn more about the journey ahead. This day also includes an important LeadingAge MA events:

LeadingAge MA Annual Meeting

Join LeadingAge Massachusetts members to help celebrate the successes of the members during the past year, to acknowledge LeadingAge Massachusetts’ achievements, and to prepare for the year ahead.

Make Up Your Mindset: Your Sphere of Influence
Learn how to tap into and what gets in the way of the way people already think, behave, work, and feel to understand how to motivate and inspire people by influencing their mindset. Discover simple, effective tools to become more self-aware, react to the unexpected, and reframe setbacks as opportunities.

Elevating Conversation and Communication
Learn how to improve communication and strengthen relationships by creating rules of engagement, recognizing team members with purposeful feedback, setting expectations, and modeling the behavior you seek from your team.

  • Learn the success template for communication
  • Choose words, actions, and emotions that inspire others to excel.
  • Utilize communication strategies to strengthen relationships with your team.
  • Capture and maintain people’s attention
  • Assertive communication

Ready-Fire-Aim: The Emotionally Intelligent Leader
Seek first to understand and then be understood. The ability to accurately tune into your own emotions, thoughts, and values and how they influence behavior are the key ingredients for selfawareness and reflection. In this module, you will gain the ability and tools to accurately assess your strengths and limitations, with a well-grounded sense of confidence, optimism, and a “growth mindset.”

  • Recognize how your perception of yourself and others affects your ability to build strong relationships.
  • Explore how your assumptions and default reactions impact work performance and relationships.
  • Understand why people act the way they do to communicate differently.
  • Give a realistic evaluation of your own strengths and limitations.
  • Seek feedback to improve your self-awareness.

Virtual Review and Group Coaching
Cohorts will check on their progress and receive coaching on current issues. Format for this session will be virtual.

Performance Management and Asking the Right Questions
Effective leadership is grounded in your understanding of powerful interpersonal skills that inspire performance, communication, employee retention, and motivation to achieve goals. Discover a simple model for facilitating a team member’s change of perspective, attitude, behavior, and habits. We will discuss best practices, review proven conversation templates, and discuss communication techniques that remove hierarchy and strengthen relationships. In this training program, we will equip you with the tools to manage complex change and adapt leadership styles for your team’s unique situations

  • Identifying Performance Problems
  • Preventing Repeat Conversations
  • Solve the right problem by getting to the root cause
  • Coaching and Feedback: Communication styles, forms of coaching and feedback, documentation

Critical Thinking, Problem-Solving & Decision-Making
In today’s ever-growing and changing world, being able to think creatively and innovatively are essential skills. It can sometimes be challenging to step back and reflect in an environment which is fast paced or when you are required to assimilate large amounts of information. Making sense of or communicating new ideas in an innovative and engaging way, approaching problems from fresh angles, and producing novel solutions are all traits part of the ‘tool-box’, to use on your own and to model with others.

  • Identify your critical thinking style
  • Strengthen problem-solving and critical thinking to execute preferred strategies
  • Create a model / process to help make better decisions
  • Typical barriers to critical thinking and how to overcome them
  • Three basic ground rules for making stronger decisions
  • Tips for evaluating risk so you make the right decision every time
  • Pitfalls of problem solving—and steps for avoiding them

Conflict Prevention: Leveraging Conversation to Prevent, Resolve, and Manage Conflict
Differences are inevitable. Divisive conflict is preventable. Conversations get stuck. Human beings desire lasting relationships that deepen when we engage our differences. When people communicate constructively across our differences, we become more connected, more resilient, and better partners for crafting lasting solutions for any challenge. The hardest conversations are often the most important. Discover the formula to deal with conflict confidently and diplomatically, to enable both parties to improve poor communication, embrace different values and restore trust.

  • Respond thoughtfully rather than react emotionally
  • Identify and respond effectively to spontaneous difficult conversations
  • Be assertive without being aggressive
  • Disagree constructively
  • Give in without giving up

Graduation and Final Presentations

LeadingAge Massachusetts Annual Conference
Expand your thinking and your network at the LeadingAge Massachusetts Annual Conference attended by top leaders in the aging services field. Meet up with fellow Leadership Academy Alumni!