NAVIGATING CONFLICT
Presented by Margie Gozdiff, Edgework Consulting
December 10, 2019, 9:30am - 12:30pm
Overlook, Charlton, MA

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Program Description
Conflict is normal. In fact, it's healthy Yet, too many people gauge a good day at work by whether they avoided conflict with their colleagues. Conflict can fuel creativity, promote better problem solving, forge stronger team dynamics and shape better decisionmaking. It’s time to reconsider our understanding of conflict and look towards a more advanced mindset, better approaches, and a precise skillset to become a successful conflict navigator.

In this workshop, participants will expand their understanding of what conflict is and learn how to use a practical set of conflict navigation skills to advance agendas, promote mutual learning, and enhance relationships at work. We’ve conducted a broad study of the leading approaches to navigating conflict, blended it with fascinating research on the role that the brain plays in successful conflict navigation, and built a workshop that equips participants with a practical, accessible, and expanded toolkit for handling a range of common conflict situations.

Learning Objectives
In this session you will:

• Gain a new outlook on the positive role that conflict can play at work
• Learn a foundational understanding of the neuroscience of conflict
• Grasp an awareness of four crucial elements of a conflict navigation mindset
• Learn how to differentiate between intention and impact
• Takeaway a robust set of techniques to navigate a range of common conflicts at work more effectively

Program Details
Date: December 10, 2019
Time: 9:30am - 12:30pm
Location: Overlook, Charlton, MA
Cost: $75 per member, $150 for non-members

CEUs
3 Continuing Education Credits for Nursing Home Administrators (Deemed Status number NH-09015-006) and Nurses.

Speaker Bio: Margie Gozdiff, Edgework Consulting
Margie has over 25 years of experience in, coaching, facilitation, sales and training and has been working for Edgework since 2001. She creates an honest learning environment that both challenges and supports individuals and groups as they work on leadership development, relationship building, presentation skills, and coaching skills. She has coached extensively with both new and veteran managers in organizations, as well as the C-suite. Margie has worked with organizations such as Fleet Bank, Bristol Meyers Squibb, the International Rescue committee, MIT Sloan, Fidelity Investments, J Jill, APAC Customer Service, MIT Sloan, and Tufts University.

Margie is a graduate of Gibbs College and received her coaching certification from the International Coaching Academy.

More Information or Questions
Lynn Monaghan, Education and Events Manager, LeadingAge Massachusetts
617-244-2999 | fax: 617-244-2995
[email protected]